Refund policy

At Noirara, we maintain strict quality checks to ensure you receive the best products. Please read our return policy carefully before placing an order.

Return Eligibility

• Returns are accepted only within 2 Days of delivery.

• Returns are strictly allowed only if the product is damaged at the time of delivery.

• No returns will be accepted for any other reasons.

Proof Requirement (Mandatory)
To request a return, you must provide:

• A full unboxing video, starting from opening the sealed package to showing the product clearly.

• The video must be recorded at the time of delivery.

Without proper video proof, no return request will be accepted under any condition.

Return Process

• If your return request is approved, you must ship the product yourself to our registered office address.

• Noirara does not provide return pickup service.

• All return shipping charges must be paid by the customer.

Restocking Charges

• Applicable restocking charges may be deducted from the final exchange process.

Refund Policy

• Noirara does not offer refunds under any circumstances.

• We provide exchange only, subject to approval of the return request.

Important Notes

• Products must be returned in original condition with packaging.

• Any used, damaged (after delivery), or altered items will not be accepted.

By placing an order with Noirara, you agree to this policy.

Thank you for understanding and supporting Noirara ✨